Frequently asked questions
Below you will find answers to the most common questions about shipping, products, sizes, service, and warranty. Everything is aimed at a fast, carefree, and reliable shopping experience.
Order & Shipping
Clear information about shipping and delivery
How quickly will my order be delivered?
All products are shipped directly from our Dutch warehouse. If you order before 5:00 PM, your order is shipped today. The estimated delivery time within Europe is 3 to 5 business days.
What are the shipping costs?
Free shipping applies within Europe for orders over €25.
For orders under €25, we charge a small shipping fee that is visible during checkout.
Can I track my order?
Yes. As soon as your order is packed, you will automatically receive a track-and-trace that allows you to follow your package step by step.
Do you ship across Europe?
Yes. Orders across Europe are shipped from our Dutch warehouse.
Orders placed before 5:00 PM are shipped the same day.
The estimated delivery time within Europe is 3 to 5 business days.
Shipping costs are the same as for other European destinations and are clearly shown during checkout.
Products & Sizes
General information about fit, materials, and use
How do I know what size I need?
For each product, we have our own size chart and a specific FAQ section. There you will find exactly which size fits best. Go to the product page and scroll to Frequently Asked Questions for all the details.
How do the Prostec Grip Socks fit?
Our grip socks are one size due to the stretch material and fit almost everyone. For exact fit information, we refer to the FAQ on the grip socks page.
How do I choose the right size shin guards or sleeves?
Sizes vary by product type. You will find a clear size chart and advice for each product in the FAQ section on the product page. It explains exactly how to determine your size.
How do I maintain the products?
Washing and maintenance advice varies by product. On each product page, you can find the correct advice under Frequently Asked Questions to keep the quality and grip at their best.
Returns & Exchanges
Everything about returns, exchanges, and refunds
Can I return my order?
Yes. You have 30 days to return unused products in their original condition. This way, you can try on, test, and compare without risk.
How does exchanging work at ProstecWear?
First, contact us via customer service. We will then send you a return label and exchange the item for you free of charge. You do not need to place a new order.
When will I receive the exchanged product?
As soon as we receive your return, we will immediately send the replacement item. You will automatically receive a track-and-trace as soon as the package is on its way.
Are there costs associated with exchanging or returning?
No. Exchanging or returning is completely free at ProstecWear. We take care of both the return label and the new shipment.
What if my product is defective or incorrect?
Contact us directly. In case of manufacturing defects or incorrectly delivered products, we will always resolve this free of charge. More information can be found in the warranty information on the product page.